Responsibilities

Warehouse Operations (B2B, B2C)

• Collaborate with Inventory, Shipping, and IT teams to ensure proper storage allocation for incoming goods and arrange transportation for outbound shipments to retail outlets and customers
• Monitor and manage current stock levels, generating reports to track inventory movement
• Coordinate with and manage vendors, including WMS providers, 3rd-party logistics providers, and transportation vendors
• Develop and implement system solutions to improve and streamline logistics processes.
• Ensure on-time delivery of goods to retail outlets and customers

Air Freight (E-Shipping)

• Oversee end-to-end air freight logistics operations, from planning and booking to tracking and delivery, ensuring timely shipment of goods
• Build and maintain strong relationships with carriers, freight forwarders, and logistics partners. Negotiate rates and contracts to secure competitive terms
• Ensure compliance with customs regulations and work closely with brokers for smooth clearance
• Coordinate with the inventory team for accurate handling of goods during inbound and outbound shipping
• Analyze logistics costs, identifying opportunities for savings while maintaining high service standards
• Track and evaluate air freight performance metrics, generating insights for operational improvements
• Identify and resolve issues in the air freight process, proactively developing contingency plans
• Work with cross-functional teams, including supply chain, procurement, customer service, and warehouse teams, for smooth communication and coordination
• Stay informed of industry trends to implement innovative logistics solutions

People Management

• Lead a team of administrative staff for daily warehouse operations and oversee invoicing for E-shipping
• Collaborate with warehouse staff, assisted by the Warehouse Supervisor and Logistics Officer/Executive, to manage daily operations

Equipment/Systems Management

• Administer key systems, including Warehouse Management (WMS), Order Management (OMS), and Robot Management Systems (RMS)
• Utilize Salesforce, SAP, and Concur for efficient invoicing in E-shipping

Requirements

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
• Minimum Diploma in Logistics or a related field
• Strong understanding of air freight logistics processes and regulations
• 2-5 years of relevant e-shipping experience in air freight logistics
• Ability to perform well under pressure in a fast-paced environment